Privacy policy

1.  Introduction

1.1.  Locotel Ltd (“We” “us” “our”) are committed to protecting and respecting the privacy of all visitors to our sites, and (each referred to as the “Website”). This privacy policy describes how we use and protect the information that you provide to us.

1.2.  For the purpose of the Data Protection Act 1998 (the Act), the data controller is Locotel Ltd (company number 08702617) whose registered office is at 54 Thorpe Road, Norwich, NR1 1RY, United Kingdom and trading address at 40 Gracechurch street, EC3V 0BT, London with:

Data Protection Registration Number: ZA021608

1.3.  This policy only applies to our sites and (each referred to as the “Website”).  If  you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

1.4.  We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 1st 2014.

2.  Information we may collect from you

We may collect and process the following data about you:

2.1.   Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our Website.

2.2.   If you contact us, we may keep a record of that correspondence.

2.3.   We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

2.4.   Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, computer used, operating system, browser usage and other communication data, whether this is required for our own billing and security purposes or otherwise and the resources that you access.

3.  IP addresses and cookies

3.1.  We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.

3.2.  We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

§  To estimate our audience size and usage pattern.

§  To store information about your preferences, and so allow us to customise our site according to your individual interests.

§  To speed up your searches.

§  To recognize you when you return to our site.

3.3.  We use temporary session cookies to aid your use of the Website. They do not collect or transmit any information about you.

3.4.  The Website uses Google Analytics cookies to collect information about how visitors use the Website. We use the information to compile reports and to help us improve the Website. The cookies collect information in an anonymous form, including the number of visitors, where visitors have come to the Website from and the pages they visited.

3.5.  You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

3.6.  If you register with us or if you continue to use our Website, you confirm that you agree to our use of cookies.

4.  Where we store your personal data

4.1.  All information you provide to us is stored on our secure servers.

4.2.  In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

4.3.  No payment card details are held on our servers. All payment data entered for online purchases is passed securely and encrypted through to our payment provider, PayPal, who then handle the transaction authorisation process securely with the payment card issuing bank.

4.4.  Your payment order details are stored by us and are submitted directly to our third-party payment providers via an SSL encrypted connection.

4.5.  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4.6.  Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5.  Uses made of the information

5.1.  We use information held about you in the following ways:

(a)            To ensure that content from our site is presented in the most effective manner for you and for your computer.

(b)            To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

(c)            To carry out our obligations arising from any contracts entered into between you and us.

(d)            To allow you to use our Website, when you choose to do so.

(e)            To allow us, or any third party to operate the Website.

(f)             To notify you about changes to our service.

5.2.  We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data

6.  .Disclosure of your information

6.1.  We may disclose your personal information to third parties:

(a)            In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

(b)            If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

(c)            We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website.

7.  Your rights

7.1.  If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing our Customer Support at  or by contacting us by telephone or postal mail at the contact information listed below. We guarantee to respond to access requests within 30 days of the request.

7.2.  The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

8.  Changes to our privacy policy

8.1.  Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.

9.  Contact

9.1.  Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

The Data Controller

Locotel Ltd

40 Gracechurch street,

London,  EC3V 0BT, UK

Tel: +44(0)2036 370 031


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